Precision Hospitality Services provides a wide range of residential luxury private concierge services that, includes:

• • Demonstration of superior customer service at all times and a genuine desire to serve.
• • Warmly greets and directs residents and guests arriving to or departing from the property.
• • Maintains an active presence at the Front Desk. Monitors and announces visitors and controls access to the property. Reviews access control cameras frequently and reports any suspicious activity according to Front Desk procedures.
• • Handles all concierge duties with enthusiasm including, but not limited to: processing incoming mail and outgoing packages; answering questions, making recommendations, delivering dry cleaning; and coordinating housekeeping or other community-specific services.
• • Possesses an in-depth knowledge of the attractions, nightlife, and special services of the surrounding area in order to enhance a 5-star residential-living experience.
• • Maintains familiarity of all community amenities and activities. Gives directions to amenities and events within the property.
• • Facilitate communication between residents and management &responding to emergency situations.
• • Adheres to company standards for resident and guest services.
• •Undertakes administrative tasks related to the Front Desk and back-of-house operations as requested.
• •Ensures that resident and guest concerns are resolved in a professional and timely manner.
Reports to General Manager and/or Lead Concierge any resident or guest dissatisfaction.
• •Maintains a professional demeanor and polished appearance at all times.
• •Assist with implementing building policies and procedures.